Privacy Policy

1. Information We Collect

When you use Infera, we may collect the following information:

• Contact information you provide (name, email, organization) when requesting a demo
• Protocol and workflow data you upload or create within the platform
• Usage data such as feature interactions, session duration, and error logs
• Device and browser information for service optimization

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Infera platform
• Respond to demo requests and support inquiries
• Send product updates and relevant communications (with your consent)
• Analyze usage patterns to improve our services

3. Data Protection

Your research data is yours. We do not sell, share, or use your protocol data for any purpose other than providing the Infera service. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain strict access controls and audit logging.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at hello@infera.bio.

5. Third-Party Services

We may use third-party services for analytics, hosting, and communication. These providers are bound by their own privacy policies and our data processing agreements.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority

7. Contact

For privacy-related inquiries, contact us at hello@infera.bio.